![]() Touch or click the arrow to the left of Network adapters. ![]() In the Run box, type devmgmt.msc, and then press Enter (the User Account window may appear, if so, touch or click YES). Press and hold the Windows key ( ), and then press the r key. For more information, see the I want to connect my computer or tablet to my existing wireless network section: When neither of these options are available, perform the following steps (this process may remove your wireless profile, when it does, you must re-create the wireless profile that connects the computer to your wireless network.Use another device that does have Internet connectivity to download the driver and use a USB Flash drive to transfer the driver to the affected device.Connect the affected device to your router using a network cable (when that is an option).NOTE: When the affected device has no Wireless connectivity, to download a driver or BIOS, you must do one of the following to get the driver on the affected device: In the Property: Box, touch, or click to select Roaming Policy, select Very Low under Value: From the drop-down menu.ĭescription is listed as Killer Wireless: In the Device Manager window, touch or click the arrow sign next to Network Adapters. Manufacture is listed as Qualcomm (Atheros):ĭescription is listed as Qualcomm or Dell: In the Property: Box, click to select Minimum Power Consumption, select Disabled under Value: From the drop-down menu. In the Property: Box, click to select AP Compatibility Mode, select Broader Compatibility under Value: From the drop-down menu. NOTE: Depending on the Wireless Adapter installed, not all these options may be available. In the Device Manager window, click the arrow sign next to Network Adapters.ĭouble-tap or double-click the wireless adapter with the same Description as noted on the Change Wi-Fi Settings page. Touch or click Device Manager (Control Panel). Manufacture is listed as Broadcom or Dell: When your computer still cannot connect to the Internet, see the Resolving Not Able to Get to the Internet tab, and proceed with Step 5. Save any data, close any open programs and, restart the computer. In the Property: Box, touch, or click Wireless Mode and select the highest number available from the drop-down menu under Value:Įnsure the check box to the left of Allow the computer to turn off this device to save power, is cleared.īookmark this article as a restart of the affected computer is needed now, and additional troubleshooting may be needed. ![]() NOTE: When you are not sure of what wireless networking standard your router supports, select the option with the most listings, typically at the bottom on the list. Other YouTube videos Internet problems (Official Dell Tech Support).YouTube video WiFi Not Connecting (Official Dell Tech Support).Microsoft Knowledge Base article Fix Network Connection Issues in Windows 11 for advanced troubleshooting steps such as the resetting the TCP/IP stack.For Firefox: Fix slowness, crashing, error messages and other problems.įor more information about resolving issues getting to the Internet, see the following resources:.For Microsoft Edge: Microsoft Edges help.See the following articles corresponding to the browser installed on your computer: A small program may need to be downloaded and installed, follow the prompts.See the Dell Knowledge Base article Manuals and Documentation for your Dell Product, for information about how to get the manual for your computer, which will provide you the location of the RJ45 or USB-C port on your computer. When the affected device has no Wireless connectivity, for this process to work, a network cable has to be connected between one of the LAN ports on the back of the wireless router and the LAN port on the computer.Touch or click the network with the most white bars ( ), and then touch or click Connect. Look for a listing that has the most white bars next to it (it may be necessary to scroll up or down to find it). For more information, see How to Download and Install the Latest Dell Wireless Network Adapter Driver section. When it still does not show, download and install the latest drivers.For more information, see Dell Knowledge Base article How to Perform a BIOS or CMOS Reset and Clear the NVRAM on Dell Systems. When you cannot find the wireless icon, reboot the computer and ensure that the wireless adapter is enabled by ensuring the BIOS is set at its defaults.Ensure to unplug any network (Ethernet) cable or undock before performing the steps, otherwise, the wireless icon may not appear correctly.For more information, see Dell Knowledge Base article How to Turn the Wireless on a Dell Notebook On and Off (Wi-Fi, Bluetooth, and Mobile Broadband). Ensure that the wireless antenna is on.Both are located in the lower right corner of the screen.
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